Find the Right Experience
At Pet Party Palace, every visit is an experience!
We’ve created services that bring pets and their people together through play, care, and celebration — all in a safe, welcoming environment. Whether you’re stopping by for a quick self-wash, booking a private play session, planning a party, or capturing a special moment, each service is designed with intention and care.
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Browse our services below to find the experience that’s right for you.
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Not sure where to start? Each service page includes a clear “How It Works” and “What to Expect” to help you choose with confidence.
Become a Palace Member!
Memberships offer ongoing savings and exclusive perks for our most frequent guests. From free play sessions and self-washes to party discounts and priority booking, each membership is designed to make your visits easier and more rewarding.
View the membership options below to compare benefits.
Pawfect Play Pass (Entry Level)
49
Every month
For families who want regular safe play and an occasional perk
Valid until canceled
2 private play sessions per month (Wed–Sun, advance booking)
1 free self-wash per month (30 mins)
10% discount on party packages
Access to member-only specials and early event invites
Furry Friends Membership (Middle Level)
79
Every month
For pet owners who want regular fun and bigger savings
Valid until canceled
4 private play sessions per month (up to 1 per week)
2 free self-washes per month (30 mins)
15% discount on party packages and portrait photography
Priority booking for holiday mini-photo sessions
1 free guest pass per month (invite a friend’s pet once!)
VIPaws Club Annual Membership
499
Every year
For serious pet lovers who want maximum perks, celebration, and savings all year
$499/year (paid upfront — about $42/month equivalent)
Valid until canceled
Everything in Furry Friends Membership, plus:
1 FREE "Pawfectly Simple" party each year ($149 value!)
Welcome Branded Palace Paws Club gift
(cute tote, journal, or similar)
4 free extra self-washes per year (1 per quarter)
20% discount on additional play sessions, parties, and
portrait photography
Exclusive VIP-only events (limited seasonal pawties!)
Choose your pricing plan
FAQ
Everything you need to know before your visit.
01.
How do I book a service?
All services are booked online through our website. Each service page includes step-by-step booking instructions, required forms, and what to expect during your visit.
02.
How far in advance can I book?
Booking availability varies by service. Some services, such as pet portraits, require booking at least 5 days in advance. Parties often book several weeks out, so early booking is encouraged.
03.
Is payment required upfront?
Yes. Full payment is required at the time of booking to reserve your date and time.
04.
How do I submit vaccination records?
Vaccination records are uploaded directly during the booking process. All required documentation must be submitted before your service.
05.
Do guests or additional pet owners need waivers too?
Yes. Any pet participating in a service must have a completed waiver and vaccination record on file before the service begins.
06.
How many pets can I bring?
The number of pets allowed depends on the service and package selected. Please review the specific service details carefully before booking.
07.
Can multiple pet owners participate in one booking?
Yes, for certain services such as playdates and parties. Each participating pet owner must complete the required forms in advance.
08.
What happens if paperwork is missing for one pet?
The service cannot proceed until all required documentation is completed. For everyone’s safety, there are no exceptions.
09.
What is your cancellation policy?
Cancellations must be made within the stated cancellation window listed on your service agreement. Cancellations outside the policy window will result in forfeiture of payment.
10.
What happens if I’m late?
Late arrival may reduce your session time or result in forfeiture, depending on the service booked. We recommend arriving 5–10 minutes early.
11.
What is your no-show policy?
No-shows forfeit the session without refund or credit.
12.
What if Pet Party Palace needs to cancel?
In rare circumstances, we will contact you as soon as possible to reschedule your service or issue a credit.
13.
What vaccinations are required?
All participating pets must have current, age-appropriate vaccinations as required during booking. Documentation must be provided prior to service.
14.
Can aggressive or reactive pets participate?
For the safety of all pets and owners, pets showing aggressive behavior may be removed from group activities. Certain services may not be suitable for reactive pets.
15.
Are sick pets allowed?
No. Pets showing signs of illness (coughing, vomiting, diarrhea, lethargy, etc.) may not participate. This policy protects all pets visiting Pet Party Palace.
16.
Do you offer refunds?
Due to limited booking availability and upfront preparation, services are non-refundable unless otherwise stated in your service agreement.
17.
Can I bring decorations, treats, or outside vendors?
In rare circumstances, we will contact you as soon as possible to reschedule your service or issue a credit.
18.
Are humans allowed in all services?
Some services are pet-focused, while others allow multiple pet owners. Please review the service details for participation guidelines.
19.
Is supervision required?
Pets must remain under their owner’s supervision at all times unless otherwise stated for a specific service.
20.
Can I upgrade or add services after booking?
Yes, add-ons may be available depending on availability. Contact us as soon as possible to enhance your experience.
21.
Do you offer private bookings?
Yes. All services are considered private bookings.
22.
What forms of payment do you accept?
All major credit and debit cards are accepted through our secure online booking system.
Still Have Questions?
If you don’t see your question answered here, feel free to reach out — we’re happy to help you plan your visit.